Shipping
& Returns
Customer Care
It is the policy of Pink Elephant Pink Cloud to provide our customers with the highest level of customer service. We are committed to exceeding our customers' expectations by providing them with timely, professional, and courteous service.
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We will work diligently to resolve any issues or concerns that our customers may have, promptly and efficiently. Our goal is to build long-term relationships with our customers based on trust, respect, and confidence.
Return & Exchange Policy
Pink Elephant Pink Cloud has a zero (0) return Policy on all items unless there is a grammatical error or alignment error of the graphic. Otherwise, all sales are permanent.
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To start a return, you can contact us at pinkelephantpinkcloud@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
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You can always contact us for any return questions at pinkelephantpinkcloud@gmail.com.
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For Exchanges, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Shipping Policy
Shipping is FREE.
Apparel and accessories are typically shipped USPS within 3 days after order placement, and products are shipped from Detroit Michigan and Charlotte NC depending on the product. Total time is typically 7-10 days.
Please note, delivery times will vary depending on geographical location and supply chain issues (you will be notified immediately if this affects your order and will be given an opportunity to cancel if you cannot wait for your order). Please allow extra delivery time for international orders.
We ship from:
Charlotte, NC and Detroit, Michigan for US apparel and accessory orders. International Shipping may ship from various distribution centers globally for international orders.
Pink Elephant Pink Cloud will provide up to date and timely emails to track the progress of your order. Contact us here if you have any questions about shipping or your order.